The pre-payment plan is designed to offer you a benefit by providing discount over our pay-per-session option but the choice of pay-per-session or pre-payment rests entirely with you. If for any reason you are unhappy with the adjustments or treatments you receive here at Hälsa, please let us know on the day at the reception desk and we will be more than happy to refund that individual session.
If you’ve paid for your treatment with one of our discounted plans, you have paid for services provided by Hälsa Holdings Ltd and not a specific practitioner. If you’re care is transferred to another practitioner for any reason, we will still be able to continue your care to the highest standard and your package will still remain valid.
Your practitioner has recommended a schedule of care as healing takes time and each adjustment/treatment is a building block on the last. To get the best results from your care, we strongly recommend sticking to the schedule given.
All packages must be used within 12 months of purchase.
Refunds will be looked at on a case-to-case basis. Please contact our Head Office for refund requests.
If a refund is granted, any treatments already received will be calculated at the normal non-discounted price and the remaining balance will be refunded to you.
An admin fee of £50 will be applied to any refunds given.
Please allow up to 28 days for any refunds to be issued
Terms and Conditions for Membership Plans:
The monthly membership plan is designed to offer our loyal clients a benefit by providing discount over our pay-per-session option but the choice of pay-per-session or pre-payment rests entirely with you.
Your practitioner has recommended a schedule of care as healing takes time and each adjustment/treatment is a building block on the last. To get the best results from your care, we strongly recommend sticking to the schedule given.
Monthly Membership plans are only available after the initial stage of care has been completed and you've moved into the maintenance stage.
Monthly Memberships payments will be taken through Stripe on the 1st of each month as a recurring card payment.
Membership Sessions are assigned to a specific treatment modality and cannot be transferred between services on a like-for-like basis. If you decide to switch modalities, the session will be recalculated against the standard rate of the chosen service, and any outstanding balance will be payable before treatment is provided.
If you require more sessions in a month than you get on your plan, you can pay for the additional session(s) at the membership price.
MonthlyMembership plans can be paused for up to three months if requested in advance.
The membership plans are NOT linked to the appointments system, so if you change your frequency of care, go away for a while, or cease care, you must contact us specifically to amend the membership payments.
For changes in frequency, pauses or cancellations, please speak to front desk team regarding the membership payments or email appointments@halsagroup.co.uk.
Although the memberships are monthly, we allow an additional 2 months' grace for you to use your monthly membership before it expires.
Please allow 3 working days for any requested changes to be applied.
Memberships may be shared with your friends/family where you specifically request us to do so, please clarify if the sharing is one-off or open ended. Although please note they are specific to standard treatment sessions and modality, so you may need to pay the difference if you ask for your membership to be used for example for someone else’s initial consultation or treatment sessions of a different modality to your membership plan.
If for any reason you are unhappy with the adjustments or treatments you receive here at Hälsa, please let us know on the day at the reception desk and we will be more than happy to refund that individual session.
Refunds will be looked at on a case-to-case basis. Please contact our Head Office for refund requests.
Please allow up to 28 days for any refunds to be issued
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